Clinic Operations Assistant

About Us

Excellent Flow provides electronic health record and billing solutions for medical clinics across the United States. We're growing our team and looking for a reliable, people-focused Clinic Operations Assistant to help keep day-to-day clinic operations running smoothly.

Job Summary

In this role, you'll be the connective tissue between patients, providers, and staff — coordinating appointments, supporting patient intake, managing records, and making sure communication flows smoothly so care gets delivered without a hitch.

Responsibilities

• Answer incoming calls from patients, providers, and insurance representatives, addressing inquiries and providing clear information
• Make outbound calls to patients to support scheduling goals and encourage patient engagement
• Support clinic operations with appointment scheduling
• Accurately enter patient demographic information into the system
• Verify patient eligibility and obtain necessary authorizations to confirm coverage for scheduled services
• Coordinate with healthcare providers to ensure smooth, well-connected patient care
• Communicate and collaborate effectively with the rest of the team

Requirements

• Bilingual ( Excellent English and Spanish)
• Previous healthcare experience is helpful, but not required
• Comfortable with computers and everyday software
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Able to multitask and prioritize in a fast-paced setting
• Familiarity with medical terminology is a plus
• Committed to following healthcare regulations and protecting patient confidentiality

Job Type: Full-time

Pay: $14,000.00 - $18,000.00 per month

Work Location: Remote