Lead Software Engineer

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

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As the Lead Salesforce Software Engineer, you will be responsible for designing, building, and maintaining scalable, secure, and reliable solutions for field operations. Provides technical leadership to a team of developers on the creation, delivery, and integration of complex software solutions that meet business requirements.

Only U.S. citizens or Permanent Residents/Green Card holders will be considered for this position.

Salesforce Field Service (FSL/SFS) and SFS Mobile App Development experience is highly preferred.

Location

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This role is designated as a fully remote position within the United States.

The Main Responsibilities

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• Lead the design, configuration, development, testing, deployment, and ongoing support of Salesforce Field Service and the SFS Mobile App for field technician and dispatcher workflows.
• Own end-to-end technical solution design for complex field service capabilities, including Work Orders, Service Appointments, Service Resources, Service Territories, Work Types, Scheduling Policies, Dispatcher Console, Field Service Mobile, and offline/mobile-first experiences.
• Develop scalabl