Executive Assistant

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

You are a strategic operational partner enabling a GM to drive organizational effectiveness across a complex matrix (Product, Engineering, Design, Research, Marketing, GTM). You manage cross-functional coordination, protect executive time, maintain business rhythm, and ensure strategic initiatives stay on track. You operate with business acumen, sound judgment, and significant autonomy.

Key Responsibilities

• Operating Rhythm & Business Cadence.
• Coordinate annual, quarterly, and monthly business cycles.
• Maintain weekly exec forums and monthly all-hands as predictable alignment touch points.
• Work with the GM to proactively shape focus around key business events (board cycles, planning seasons, product launches, financial closes).

Cross-Functional Coordination

• Track major initiatives across functions.
• Flag dependencies and blockers before they become problems.
• Facilitate resolution when Product decisions impact Engineering timelines or GTM strategy affects prioritization.
• Maintain visibility into what's moving, stalled, or at risk across the organization.

Calendar & Time Management

• Protect the GM's calendar for high-impact work.
• Ensure meetings have clear agendas, right participants, and defined outcomes.
• Anticipate conflicts