Senior Staff Product Manager, Conversational AI

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are seeking an exceptional Senior Staff Product Manager to own and drive the strategic vision and execution of AI-native conversational experiences across the ServiceNow platform. In this role, you will take full ownership of product direction, navigate complex cross-functional challenges, and establish yourself as the trusted expert—internally and externally—for conversational AI strategy. This is an ownership role for a self-directed leader who thrives in ambiguity, drives alignment across silos, and earns credibility as a thought leader.

What You Get to Do in This Role

• Own the end-to-end product vision, strategy, and roadmap for AI-native conversational experiences—from conception through market success
• Take initiative to identify strategic opportunities, define product direction, and make bold decisions with conviction
• Drive execution across complex multi-team challenges (AI/ML, Engineering, Design, Data, GTM, Customer Success, Security)
• Navigate ambiguous, high-impact product decisions requiring cross-functional alignment and creative trade-offs
• Establish yourself as the recognized expert on conversational AI strategy—internally with leadership and partners, externally with customers.
• Represent product strategy to executive lea