Principal Inbound Product Manager - AI Experience

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As Lead Product Manager for Lux, ServiceNow's AI-native experience platform, you will help drive AI strategy for the next generation of enterprise AI first experiences.

Lux provides the common platform that brings together AI-first user experiences, agentic AI, contextual intelligence, and reusable platform capabilities that enable every Business Unit to build consistent, intelligent, and enterprise-grade applications.

You will partner closely with leaders and stake holders across Product, Engineering, Design, Research and Customer Success to define product strategy, and roadmap for Lux while driving adoption across ServiceNow's product portfolio.

Qualifications

To be successful in this role you have

• 15+ years of product management experience, including shipping agentic AI products within the last 12–18 months, with recent shipped work and technical depth weighted more heavily than tenure alone.
• Hands-on technical depth, with the ability to work in codebases, stand up prototypes, and challenge engineering decisions with real technical credibility.
• Experience using AI-native prototyping tools such as Figma Make to move from idea to working prototype in hours, treating tooling as leverage to reach a testable artifact quickly.
• Strong grasp of