Embedded Software Engineer

Job Title: Embedded Systems / RTOS

Job Location

Remote

Duration: 12 months Contract

Job Description

will provide advanced technical support for customers using embedded systems, real-time operating systems (RTOS), Linux, virtualization technologies, cloud platforms, and development toolchains.

Senior Product Support Engineer

* FOCUS: Customer Technical Support / Technology Services & Support

Responsibilities

Customer Support & Escalation Management

• Support customers encountering issues with Wind River products and technologies.
• Manage technical incidents, escalations, and defect investigations.
• Act as a trusted technical advisor to customers and account teams.
• Provide timely customer communication and status updates.
• Serve as a designated Premium Support Engineer when required.
• Coordinate across Product Engineering, Customer Experience, Professional Services, and Support organizations.

Technical Investigation & Problem Resolution

• Investigate, reproduce, and troubleshoot complex technical issues.
• Analyze system logs, diagnostics, configurations, and product interactions.
• Perform root cause analysis across hardware, operating systems, networking, virtualization, and cloud layers.
• Develop and communicate technical solutions, workarounds, and remediation recommendations.
• Support defect identification, validation, and escalation activities.
• Create and maintain technical documentation and knowledge base articles.

Product & Platform Expertise

Provide support for technologies including

• VxWorks RTOS
• Wind River Linux
• Helix Virtualization Platform (HVP)
• Wind River Cloud Platform (WRCP)
• Embedded Linux environments
• Kubernetes
• OpenStack
• Container technologies
• Networking and virtualization platforms
• Development toolchains and debugging environments

Leadership & Knowledge Sharing

• Mentor junior support engineers.
• Share technical knowledge and best practices across global support teams.
• Support onboarding, knowledge transfer, and readiness activities.
• Drive continuous improvement initiatives within support operations.
• Lead technical projects and initiatives as assigned.

Required Professional Experience

• Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or related field.
• 8–12 years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms, or related technologies.
• 3–5 years of customer-facing technical support experience.
• Experience troubleshooting complex software and system-level issues.
• Experience working with enterprise customers and technical stakeholders.
• Experience collaborating with software engineering and product organizations.

Required Technical Skills

Embedded & Operating Systems

• VxWorks
• Embedded Linux
• Linux Kernel concepts
• Device Drivers
• Board Support Packages (BSPs)
• RTOS troubleshooting
• Processor architectures (ARM, Intel, PowerPC, RISC-V)

Programming

• C / C++
• Python
• Rust (preferred)
• Debugging and code analysis

Cloud & Virtualization

• Kubernetes
• Containers
• OpenStack
• Virtualization technologies
• Cloud-native applications
• CI/CD platforms and DevOps practices

Networking

• TCP/IP
• Routing
• Multicast
• Network diagnostics
• Distributed systems troubleshooting

Support Operations

• Incident Management
• Escalation Management
• Root Cause Analysis
• Knowledge Management
• Defect Tracking
• Technical Documentation
• Customer Communication

Preferred Qualifications

• Experience supporting Wind River products.
• Experience with WRCP, HVP, Simics, or Wind River Linux.
• Experience with OpenStack and Kubernetes deployments.
• Experience supporting aerospace, defense, telecommunications, industrial, or embedded software customers.
• Experience serving as a Premium Support Engineer or designated technical account resource.

KEY AREAS OF APPROPRIATE BACKGROUND AND FOR SUCCESS IN THE ROLE

• Customer Satisfaction (CSAT)
• Escalation Resolution Effectiveness
• SLA Compliance
• Root Cause Analysis Quality
• Knowledge Base Contributions
• Technical Leadership and Mentoring
• Resource Readiness and Operational Effectiveness

Pay: $50.00 - $75.00 per hour

Expected hours: 40.0 per week

Application Question(s)

* Only US Citizens apply please

Experience

• Embedded Systems / RTOS / Linux: 10 years (Preferred)
• troubleshooting complex software and system-level issues.: 5 years (Preferred)

Work Location: Remote