Conversational AI Developer

remote and located in the US and working ET hours

Chatbot Developer – Conversational AI

Role Overview

We are seeking a talented and passionate Conversational AI Developer to play a pivotal role in managing current day chatbot implantations and designing, building, and optimizing our next-generation conversational experiences. In this role, you will bridge the gap between classical NLU systems and modern Generative AI orchestrations. You will be responsible for maintaining our robust enterprise foundations while actively driving our migration strategy toward autonomous agent frameworks.

The ideal candidate possesses a deep technical background in the Microsoft conversational ecosystem, a strong understanding of enterprise integration layers, and a passion for delivering seamless, human-like, yet transparent user experiences.

Key Responsibilities

• End-to-End Development: Drive the full lifecycle development (from conversational design to production deployment) of scalable chatbots, virtual assistants, and AI agents.
• Architecture Migration: Maintain and optimize our current Azure Bot Framework SDK v4 stack while actively participating in the architectural migration toward Microsoft Foundry and Agents 365 Azure SDK.
• Enterprise Integration: Design and implement robust API integrations using MuleSoft as the central enterprise service bus to orchestrate data exchange between conversational front ends and core backend systems, including PeopleSoft and Salesforce.
• Omnichannel Dialog Management: Author and manage rich, dynamic conversational interfaces using Microsoft Dynamics Adaptive Cards, Knowledge Management systems, and Automation Flows across web, mobile, and messaging channels.
• Live Chat and Case Management: Build seamless escalation protocols, including live agent handoffs to Salesforce Live Chat and automated ticket routing via Salesforce Case Management APIs.
• NLU and LLM Orchestration