Senior Consultant, Data Science & AI

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The position of Senior Consultant - Data Science & AI is within the TTEC Digital Analytics team. The Analytics group is responsible for Data Science, Advanced Analytics, Generative AI, and Engineering projects that include the design and validation of predictive models, building scalable machine learning pipelines, engineering autonomous agentic workflows, and leveraging enterprise Gen AI (LLMs, RAG architectures) to convert raw, unstructured client data into actionable insights that drive strategic business decision-making.

Our Data Science & AI Consultants work directly with external clients, Data Engineers, Project Leads, and Managers on implementation, migration, and advanced analytics deployment projects.

### Key responsibilities

• Develop Machine Learning Models: End-to-end development, training, and deployment of production-grade predictive and prescriptive models (e.g., propensity modeling, customer segmentation, demand forecasting).
• Design & Deploy Generative AI Solutions: Architect, fine-tune, and evaluate enterprise Gen AI systems—including Retrieval-Augmented Generation (RAG) pipelines, custom LLM applications, and prompt engineering frameworks—to extract insights from unstructured data.
• Architect Agentic AI Systems: Design and deploy autonomous AI agents and multi-agent workflows capable of multi-step reasoning, tool utilization, and task automation to solve complex client business challenges.
• Deliver Advanced Analytics: Help clients maximize the efficiency of their strategic initiatives by building advanced analytics models that measure campaign performance, predict customer behavior, and maximize long-term ROI.
• Data Storytelling & Visualization: Synthesize complex algorith