Systems Engineer - Senior

UPMC is hiring a Systems Engineer, Senior for the Integrations Team.

Work Location

Primarily remote with ability to come on site as needed by department

Work Hours

Standard business hours in eastern standard time.

Purpose

Under the direction of management and more senior members of the team, the Systems Engineer Intermediate maintains systems, participate in projects, provides end user support, contributes to team documentation, and seeks out process improvement. Responsible for participating in testing proofs of concept or evaluating new technologies.

Responsibilities

• End user support - Resolve complex end-user support issues independently. Responsible for assisting less experienced staff with end-user support issues. Responsible for ensuring there is resolution or that the end-user is connected with the appropriate resources for issues resolution.
• Project Management - Complete assigned project-related tasks with independently. Responsible for time tracking and updating documentation. Lead small to medium sized projects. Collaborate with other technical teams, as appropriate, for successful completion of project. Participate in POC evaluations.
• Troubleshooting/Critical Thinking - Independently resolve issues. Offer input on issue resolution and mentor less experienced staff with issue resolution.
• Core Technology Concepts - Responsible for understanding of complex technologies and their use. Demonstrates initiative to learn about current and future technologies.
• Maintenance/Upgrades - Develops maintenance/upgrade plans with assistance of lead/expert. Responsible for maintenance and upgrades. Responsible for assisting with Disaster Recovery Plan
• Five (5) years' experience with complex systems environments through education or practical experience.
• Mastery of standards IT procedures and protocols. Shows the ability to lead junior team members with enforcing compliance of procedures and protocols.
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