Sr SRE & Automation Engineer (Customer Facing)

About Bitdeer Technologies Group

Bitdeer is a world-leading technology company for AI and Bitcoin mining infrastructure.

Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers and building AI computational infrastructure to support the AI revolution. Bitdeer handles complex processes involved in computing such as equipment procurement, transport logistics, data center design and construction, equipment management, and daily operations. Bitdeer also offers advanced cloud capabilities to customers with high demand for artificial intelligence.

Headquartered in Singapore, Bitdeer has deployed data centers across multiple countries, including the United States, Norway, Bhutan, and Ethiopia.

To learn more, visit https://ir.bitdeer.com/

Job Description

NeoCloud is building an AI-operated GPU cloud — and because it is a customer-facing cloud service, reliability is the product. Tenants run mission-critical training, fine-tuning, and inference workloads on our GPU infrastructure and trust us with their SLAs. In this role you own the reliability of the customer-facing GPU cloud service end-to-end: from tenant onboarding and service provisioning, through workload execution, incident response, and post-incident recovery. You are the SRE who stands between raw infrastructure and the customer's experience — designing the observability, automation, and operational practices that make a 10,000-GPU cloud feel simple and dependable to the tenants who depend on it.

What You'll Own

• End-to-end reliability of the customer-facing GPU cloud service — availability, job completion, provisioning latency, and tenant experience.
• Production Kubernetes clusters optimized for GPU workloads at scale (100–10,000 GPUs) as the runtime substrate for customer workloads.
• Nvidia GPU operator, device plugin, MIG configuration, GPU time-slicing, and multi-tenant GPU allocation policies.
• Topology-awa