SIU Director II - Claims Process

Description

As Director II of SIU Claims Process, you’ll oversee a group of individual contributors who develop and support our Special Investigations Unit (SIU) processes as well as lead the Proactive Intelligence Team. Your work will span fraud detection, referral triage and investigation support, with a scope of impact, risk and complexity that reaches a large number of field employees across multiple lines of business.

This role meets a critical business need: providing dedicated leadership to sustain and improve the organization’s fraud detection and loss recovery capabilities at enterprise scale. You’ll directly support strategic direction for the broader 150-plus employee SIU organization - a function that protects close to $100 million annually in claims loss accuracy and drives approximately $1.5 million in restitution recovered from fraudulent actors.

You’ll own KPI performance and process improvement roadmaps, and drive cross-functional alignment with Actuarial, Product, Insights & Solutions and Claims Field leadership- work that ties fraud prevention directly to measurable financial outcomes.

You’ll develop and execute current strategies to hit best-in-class SIU performance and detection outcomes, while also shaping the long-term pipeline that keeps us ahead of emerging fraud. You’ll partner with senior leaders and with legal and compliance colleagues to make sure SIU processes stay aligned with business priorities, resourced appropriately and driven by real value. In short, you’ll help set the direction for how Liberty Mutual fights fraud.

If you live within 50 miles of one of our hub locations, the expectation is twice a week in office.

#### Ideal experience includes:

• 10+ years SIU experience within SIU
• Five years leadership or process

#### What you'll do

* Define and refine the KPIs that measure success for your assigned processes, tying every metric back to real claims outcomes across a broad,