Site Reliability Engineer

Description

We're looking for a mid-level Site Reliability Engineer to help build and operate the critical cloud infrastructure behind our platform in Microsoft Azure. You'll define the observability standards (SLOs, SLIs, dashboards, alerting) that tell us whether our systems are healthy, automate away manual toil, and help the team ship changes safely and often through solid CI/CD practices. You'll also share in an on-call rotation, responding to incidents and driving blameless postmortems that make the platform more resilient over time.

This role suits someone with hands-on IT Operations or SRE experience, comfort working inside an agile team, and a genuine cloud-native understanding of how to design for reliability, security, and scale.

Reports to

Manager of Platform Operations and Compliance

Location

100% Remote (must be eligible to work in the U.S.)

Compensation

Base salary, commensurate with experience. Eligible for the company's commission plan and profit sharing.

About the Company

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System Automation (SA) has built solutions for state and local regulatory agencies for over twenty-five years. Our SaaS platform is trusted by 500 government agencies, spans 5,000 industries, and serves over 20 million licensees.

Our mission is to positively disrupt the regulatory software market by incubating new ideas, collaborating with our customers, and building technology with real-world impact. We challenge the status quo, aren't afraid to experiment, and build products that improve the states and cities we live in.

Requirements: *Reliability & Operations*

• Build, operate, and scale production systems in Microsoft Azure (App Service, Networking, WAF, CosmosDB and related infrastructure) to meet availability and performance targets.
• Participate in an on-call rotation; triage, respond to, and resolve production incidents, and lead or contribute to blameless postmortems.
• Define and track SLOs/SLIs