Senior Technical Support Engineer - Cambridge, MA or Dallas, TX

Are you excited by the prospect of working with prestigious global brands?

Do you enjoy working with customers to solve complex technical problems?

Join our prestigious technical support team

Our team boasts some of the most talented and experienced cyber security and data center experts in the field. We're always looking for new people to inspire us, inspire us, and make us better. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues.

Collaborate with the best known global brands

We are looking for a customer-oriented, highly technical, senior technical support engineer to join our dedicated team. This is an opportunity for the right candidate to work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat.

As a Senior Technical Support Engineer, you will be responsible for

• Learning and gaining in depth experience in network security
• Resolving customer support cases for our worldwide enterprise customers
• Ensuring customer success while maintaining high customer satisfaction throughout all interactions
• Working remotely to support our customers with the ability to travel on-site when needed

Do what you love

To be successful in this role you will

• Have 8 years of relevant experience and a Bachelor's degree in Computer Science or related field or its equivalent.
• Have knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization
• Have high availability and a responsiveness mindset
• Have experience in troubleshooting and deploying software or networking equipment
• Have ability to communicate professionally with customers and collaborate with internal stakeholders.
• Be a U.S. citizen and eligible to obtain a security clearance in the future.

There are occasions where this role will require your presence in a local Akamai office. Al