Senior IT Support Engineer

About Knightscope

Knightscope (NASDAQ: KSCP) is a security technology company building the nation's first Autonomous Security Force — autonomous machines, AI-driven software, and elite security professionals operating as one integrated managed service. The Company is on a mission to make the United States of America the safest country in the world. One Team. One Force.

Job Summary

The Senior IT Support Engineer is the senior technical individual contributor on the Knightscope IT team and the escalation point of last resort before the Director of IT. The role owns Tier 2/3 engineering and escalation across a 250+ user Microsoft 365 and Okta-integrated environment, leads IT infrastructure and rollout projects end to end, and acts as the business analyst bridging department stakeholders and the IT stack. Beyond hands-on engineering, the position carries technical leadership responsibility — mentoring analysts, setting standards, owning runbooks and documentation, and driving service improvement across the ITSM function. The successful candidate is equally comfortable writing a PowerShell automation, running a project schedule with vendors and executives, and translating a business requirement into a system design.

Location and Schedule

Full-time, exempt. Primarily on-site at Sunnyvale HQ, with remote and after-hours work as business needs require

About the Role

Knightscope’s IT team runs a modern, cloud-first stack supporting a hybrid workforce across engineering, operations, finance, and executive functions, plus an ongoing integration of the KSF subsidiary. This role sits at the center of that stack. You will own the technical depth behind endpoint, identity, and security operations while simultaneously carrying two or three concurrent infrastructure projects — security tooling rollouts, network and AV buildouts, ITSM automation, M&A-driven system integrations, and AI tooling deployment.

You will work directly w