Senior Director, Client Delivery

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Senior Director, Client Delivery – RPO is accountable for the strategic leadership across a global portfolio of RPO programs. The role maintains accountability for operational performance, client satisfaction, and the creation and execution of business plans that drive growth. The position also guides decisions based on functional and major operational segment strategies and priorities and drives problem-solving and strategic direction across multiple client relationships.

This senior leadership role provides direction through managers and supervisors, establishes strategic priorities, and partners closely with cross-functional and regional leadership to ensure consistent delivery excellence. The role serves as a trusted advisor to senior client executives, shapes account strategy, drives growth and retention, and represents KellyOCG RPO delivery at the executive level. Cultivating an ecosystem of talent, governance, and innovation that strengthens client partnerships and expands long-term business growth is paramount to the deliverables.

Responsibilities include

• Developing and implementing strategic operational plans for your portfolio of RPO account(s) that align with client goals and Kelly's broader business objectives
• Overseeing day-to-day delivery across teams to ensure efficiency, productivity, and adherence to SLA & KPI performance exp