Product Manager (Agentic AI Software) REMOTE

JOB SCOPE

The Product Manager, Tech Hub will lead the development and implementation of AI-driven automation solutions to optimize routing efficiency and enhance service delivery.

JOB SUMMARY

The Product Manager, Tech Hub will define the product vision for AI-driven solutions, lead the development of intelligent routing algorithms, and automate dispatch workflows. Key responsibilities include collaborating with engineering teams, prioritizing impactful features, optimizing operations with real-time data, and ensuring stakeholder alignment.

REPORTS TO

Chief Of Staff To The Chairman

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES

• Defines the product vision for AI-driven Dispatch & Routing, aligning it with the overall company strategy
• Leads the development of AI-powered automation solutions, including efforts to automate dispatch workflows, enhancing dispatch accuracy and reducing delays
• Collaborates with engineering teams and partners with stakeholders across departments to implement machine learning algorithms and ensure seamless integration of new technologies
• Integrates AI-based forecasting tools and implements AI models that analyze historical data to anticipate customer needs and forecast service demand
• Drives automation in the dispatch process by removing manual dependencies and introducing self-learning systems for real-time decision-making
• Prioritizes features that deliver high-impact results, improving service delivery speed, reducing operational costs, and increasing customer satisfaction
• Works closely with engineering, data science, and operations teams to bring AI and automation into daily dispatch processes
• Uses real-time performance data to adjust AI models and ensure that dispatch operations are constantly optimized
• Engages with stakeholders regularly to communicate progress on automation initiatives and ensure alignment with busi