Manager Applications, Quality Assurance Software Testing

POSITION TITLE

Manager Quality Assurance, Software Testing (M2)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

The Manager Quality Assurance leads the software testing and quality engineering function for enterprise applications and technology solutions. This role is responsible for developing testing strategies, managing QA teams, implementing test automation, and ensuring software releases meet quality, performance, security, and business requirements. The QA Manager partners with business, development, and operations teams to drive continuous improvement and deliver reliable, high-quality software.

WHAT YOU WILL DO

• Lead and manage software testing activities across the application lifecycle.
• Develop and maintain QA standards, testing methodologies, and governance processes.
• Oversee functional, integration, regression, performance, API, and user acceptance testing.
• Drive test automation strategy and increase automated test coverage.
• Manage defect tracking, root cause analysis, and resolution processes.
• Ensure quality controls are integrated into Agile and DevOps delivery practices.
• Assess release readiness and provide quality recommendations for production deployments.
• Develop and report on quality metrics, testing effectiveness, and release performance.
• Partner with business, product, and development teams to ensure requirements are testable and meet quality expectations.
• Manage QA vendors and outsourced testing resources.
• Mentor and develop QA analy