Legal Services Director

Mokolo Law Firm, PLLC is a fast-growing Family Law and Immigration firm serving the Houston metro. We're nearly doubling revenue by the end of 2027, and we need an operator who builds systems, not someone who just keeps the lights on.

The Director of Operations runs the business side of the firm so the Managing Attorney can lead instead of manage. You'll own execution of our 2027 growth plan across performance, intake, hiring, systems, finance, and client experience.

Our standard: If it repeats, it becomes a system. If it has a number, someone owns it. If it needs the CEO, it comes with a recommendation, not a question.

This is not an office manager role. Daily office administration stays with our Office Manager. You'll build what sits above it: KPIs, SOPs, hiring, intake performance, financial discipline, and accountability.

Compensation

$115,000 - $140,000

Responsibilities

Performance & KPIs

• Build and run a weekly dashboard: leads, conversion, new matters, collections, aging AR, and billable hours by person
• Set and track KPIs for every role; run weekly leadership huddles and monthly one-on-ones
• Write and execute accountability plans when targets are missed

Intake & Sales Operations

• Partner with the intake manager to hit 5-minute callbacks, a 70%+ show rate, and a 40%+ sign rate
• Balance sales capacity across practice areas; keep CRM and call-tracking data clean
• Enforce the fee schedule and discount-approval rules
• Hiring & People Operations
• Run recruiting for attorneys, paralegals, intake, and front-desk roles
• Own 30/60/90 onboarding for every new hire
• Manage workflow and quality for our remote paralegal team
• Own HR policies, the handbook, offboarding, and payroll coordination

Systems & Technology

• Complete our move to MyCase as the firm's single system of record
• Build the firm's SOP and policy library
• Automate repeatable work with workflows, templates, and AI tools; manage vendors and subscriptions

Finance & Collections

• Run a weekly cash forecast and a monthly P&L review against targets
• Oversee billing, collections, trust application, and aging-AR follow-up
• Track marketing ROI by practice area
• Client Experience & Growth
• Set and enforce client service standards; handle escalated complaints
• Ensure a review request goes out at every case close-out
• Run former-client reactivation and referral-source tracking
• Build the operating playbook for future locations

Qualifications

* 5+ years in operations leadership, including 2+ years at a law firm or high-volume professional services firm * A proven record of scaling a business: you've hired teams, built SOPs, installed KPIs, and can show the numbers * Comfortable reading a P&L, building a cash forecast, and managing to budget * Experience managing managers and holding people accountable * Hands-on experience with practice management software and a CRM (MyCase, Clio, Lawmatics, or similar) * Experience managing remote team members across time zones * Clear, direct written communication

Preferred

• Family law or immigration firm experience
• Has led an intake or sales team measured on conversion
• Experience with automation and AI tools
• EOS, Lean, or similar operating-system background
• Bachelor's degree in business or a related field; MBA or law firm management certification a plus

Not a fit if you need a large team to delegate to on day one, prefer advising over executing, or avoid hard performance conversations.

About Company

We are a team of dedicated attorneys and legal professionals who specialize in family law and immigration matters. With years of collective experience and a deep understanding of the intricacies of these areas of law, we strive to provide clients with the highest quality representation and support.

Our mission is to guide individuals and families through some of life's most challenging moments with empathy, integrity, and expertise. Whether it's navigating the complexities of divorce, child custody disputes, or immigration issues, we are steadfast in our dedication to achieving the best possible outcomes for clients.

Our mission is to empower clients to overcome legal obstacles and move forward with confidence toward a brighter future. We envision a world where every individual has access to fair and compassionate legal representation, regardless of their background or circumstances.