HR Director of Call Center Operations

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity…

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Centerfield is looking for an operational, high-velocity HR Director, Call Center Operations to lead people operations across our fast-paced, multi-site US call center network. In this high-impact remote role, you will ensure our frontline workforce strategy drives peak performance, employee retention, and strict compliance.

Leading a dedicated team of HR Partners, you will oversee day-to-day HR execution for high-volume sales and support teams. From leadership coaching to complex investigations, attrition mitigation, and peak staffing ramps, you will set the standard for fair, consistent, and scalable HR operations across our contact center ecosystem.

How You'll Contribute…

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Operations Partnership & Leadership Coaching

• Serve as the primary HR strategic partner to Call Center Site Directors, Operations Managers, and supervisors.
• Build supervisory capabilities across the teams, coaching managers on constructive feedback, accountability, attendance management, and agent retention tactics.
• Partner with Operations leadership to balance aggressive production and sales targets with sound people practices and a positive workplace culture.
• Translate operational objectives into frontline people strategies that minimize fri