Director of Service Delivery

Director of Service Delivery

Reports To: Senior Director of Service Delivery

Location: Remote (anywhere within the U.S.)

Environment: Remote

Status: Exempt, Salaried

Who We Are

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work

As a Director of Service Delivery working within Managed Services (one of our entities),you will be responsible for leading a portfolio of customer-facing service delivery teams that connect account management, client logistics, and operational execution. This role ensures customers receive consistent, proactive support and that Redwood delivers against its commitments every day. You will turn customer goals and performance data into action, strengthen operating discipline, develop people leaders, and create measurable improvements in service quality, cost, and customer satisfaction.

How You Make a Difference Everyday

• Lead and develop Service Delivery managers and teams responsible for strategic and complex customer accounts.
• Translate customer objectives, contractual commitments, and operating requirements into clear account plans, priorities, and team routines.
• Oversee day-to-day service delivery across account management and client logistics, ensuring timely execution, clean handoffs, and stron