Director of Design Quality Assurance

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

---------------

The Director of Design Quality Assurance (QA) serves as the MBTA's senior authority for design quality management across the Capital Investment Program and is responsible for establishing, implementing, and continuously improving design quality assurance policies, standards, procedures, and governance practices for planning, design, and construction phase service activities.

The Director provides strategic leadership for design quality management initiatives supporting the Authority's multi-billion-dollar capital program and ensures compliance with Federal Transit Administration (FTA) requirements, MBTA standards, industry best practices, and applicable federal, state, and local regulations.

The Director partners with executive leadership, engineering disciplines, project delivery teams, operations, maintenance, safety, consultants, contractors, and external regulatory agencies to promote a culture of quality, reduce project risk, improve project delivery performance, and ensure the successful delivery of safe, reliable, and sustainable transit infrastructure.

The position is accountable for quality governance, design quality performance, organizational development, consultant quality oversight, lessons learned programs, quality audits, risk management, and continuous improvement initiatives throughout the project lifecycle.

Duties & Responsibilities

------------------------------

* Provide strategic leadership,