Director, Forward-Deployed AI Solutions

ROLE OVERVIEW

As a forward-deployed AI operator within Real-World Data Solutions (RWDS), you will work at the intersection of people, process, data, and technology to turn messy operational challenges into AI-enabled systems that perform in daily work.

You will embed directly with the teams doing the work: observing how workflows actually operate, identifying the right intervention, building the smallest useful solution, testing it with real users, and improving it until it delivers measurable value. Sometimes that solution will use AI; sometimes deterministic automation, an existing platform, or a process redesign will be the better answer. Your job is to make that judgment and own the outcome.

This is a senior, hands-on builder role for an operations-minded problem solver—not a traditional software engineering position. You should be comfortable building with modern AI, automation, analytics, and low-code tools, while partnering with data and engineering teams when a solution requires production-grade infrastructure.

Because this role sits at the center of how RWDS delivers for clients, the work you do here should show up in two core ways: how clients experience working with us, and how profitably we operate

KEY RESPONSIBILITIES

• Discover and document how work actually happens: the people, approvals, exceptions, and informal tools (spreadsheets, Slack threads, workarounds) that fill the gaps in official process
• Build and ship AI-enabled tools, workflows, and automations directly with the analysts and teams who'll use them
• Own your tools past the demo stage — make sure the underlying data logic is sound and the tool holds up as usage scales, partnering with engineering to productionize and incorporate into enterprise tooling
• Use current AI/LLM tooling (agents, RAG, coding assistants) to build faster, and know when a lightweight tool or application is the right call versus when it needs to be a real engineered solut