COTS System Administrator

Responsibilities

Technica is seeking a COTS Systems Administrator. The Senior System Administrator (SysAdm) will support the implementation of a COTS physical access system. The Senior SysAdm will partner with the government Product Manager in providing technical direction and strategic solutions, O&M support, working with the vendor, and adhere to agile methodology and kanban and scrum ceremonies. Key skills needed for the position include experiences with the technology and business tools listed below and strong verbal and written skills and demonstrates self-organizing and initiative competencies.

Responsibilities

Provide development and O&M support for a production system during core working hours and non-core working hours as needed to meet mission needs. Understand and assist with the installation, configuration, and validation of the Commercial-off-the-shelf (COTS) software product in test and production environments. Coordinate integration activities with cross‑functional teams, including networking, server/VM administrators, identity and access management, and application owners. Evaluate system requirements, dependencies, and integration points to ensure compatibility and operational readiness. Understand, communicate, support and coordinate support activities including; Networking - such as ports, protocols, firewalls, and load balancers as required for system connectivity. Compute - such as server and virtual machine provisioning, configuration, and performance tuning. Database - collaborate with database teams to configure, query, and troubleshoot Microsoft SQL Server instances. Identity and Access – authentication and authorization mechanisms including single sign on and possess knowledge of Microsoft Entra ID. Integration - work with APIs and integration frameworks, including Microsoft Graph, to support data exchange and system interoperability. Assist in preparing documentation required for syst