AI Governance Concierge Service Lead

Job Description

Business Relationship & Discovery

* Serve as the primary point of contact for business teams throughout the entire engagement — from the first conversation through post-launch review. * Conduct structured discovery to understand the business problem, use case, data involved, and desired outcome before any product or vendor is evaluated. * Help ensure the right solution is identified — clarifying what is actually needed before any product or vendor evaluation begins. * Identify whether an existing approved tool already addresses the need, eliminating redundant spend and accelerating time to solution. * Validate that the proposed solution is fit for purpose before directing the Analyst to begin any submission work. * Advise requestors on whether a solution falls within existing approvals, requires a new submission, or has a preferred alternative already in place. * Receive the Engineer's post-implementation check-in and formally close the loop with the business team — confirming the solution is live, performing as expected, and that the engagement is complete. Team Direction & Cross-Functional Partnership

• Direct the work of the AI Governance Analyst and AI Governance Engineer — assigning requests, identifying priorities, and ensuring the team is focused on the right work at the right time.
• Own the team's operating rhythm — running sprint planning, stand-ups, and other agile ceremonies to keep work organized, visible, and moving across all active engagements.
• Own the AI Concierge Program Tracker as the master record of the service — ensuring it reflects accurate, up-to-date status across all engagements at all times, with the Analyst and Engineer responsible for updating their respective phases.
• Identify and communicate the priority and urgency of each request to the Governance Engineer to inform the review schedule.
• Receive status and schedule updates from the Governance Engineer on a regular cadence; transla